Tomorrow, Peggy (my boss) is sending in a lady that is going to WATCH ME all day. She's going to watch what I do, listen to what I say, see how I interact with the patients, and then critique me and give Peg the "inside scoop." Peggy has basically hired a "Practice Manager" to tell her what's wrong in the office and give her advice as to what she should do. This lady is also available to "guide" and educate me and my co-worker.
Yay. Tomorrow is NOT going to be fun.
Kirksey (my co-worker) and I have decided that we're going to "let go" on this lady. She is here to get our input as to what's going on in the office... so here it is:
1. Peg wants us to call people back 2-3 times to get the "correct" message across.
2. Peg wants us to call people back that came in/had supplements mailed to them to see how their health is.
3. Peg wants us to call people who discontinue automatic refills to see how their health is.
4. Peg wants us to call people who haven't been in for a while 2-3 times and let them know it's been a while and she'd like to see them.
Do you see a pattern? We are harassing our patients, almost. Sure, it's a doctor's office and we need to call our patients to check-in on them, but damn, it's getting excessive. Patients don't want to call during office hours anymore because they're afraid of being bombarded with questions like, "How's your health?" "Why are you canceling?" "Would you like to reschedule?" over and over. It's getting old.
Peggy also wants me to use a script, word for word, whenever I talk to patients. I'm sorry, but there's not a script for EVERYTHING. There is not a script for angry patients that don't want to talk to me on the phone. There is not a script a lot of things...
Oh, and what to do with patients who I've called twice and left messages for and never received a call back? I'll ask her that tomorrow. I'll also be asking her about "The Gunt," our other co-worker, AKA "The Biller." She is always making/receiving personal cell phone calls at the office, including leaving her ringer on at a very high level with a very annoying pitch. She also doesn't know how to take messages or how to water plants, apparently. She doesn't bill correctly and she sends insurance claims to PATIENTS, and not just the patients' claim, but other patients as well. She's horrible at her job. She needs to be canned. But Peg won't do it for whatever reason.
Here's my opinion (and she doesn't have to pay me extra for this):
1. Fire the Gunt.
2. Keep Kirksey at part-time status, for MA and pharmacy purposes.
3. Make me salary at $14/hr. and train me to do billing on Mondays and Thursdays.
4. Hire me a part-time "assistant" for Mondays and Thursdays (1/2 day, each day).
5. Revise scripts to make them less like a script, more like a conversation.
6. STOP NITPICKING EVERYTHING THAT GOES ON WITHIN THE OFFICE!
Simple. Done. Easy.
And no bothersome "shoulder-peering" necessary.
Tuesday, October 28, 2008
Wednesday, October 15, 2008
Ugh.
I can't help myself, folks. I'm sorry. Here comes another political rant. I watched the debate tonight. The whole thing. And I've come to ONE decision:
Obama NEEDS to win.
McCain seems like a sore loser already. McCain would attack Obama... Obama would set the record straight... McCain would continue to say the same attack over and over, regardless of what Obama said. McCain told "Joe the plumber" that he's going to have to pay a fee on his health care when 5 SECONDS EARLIER Obama said there was NO FEE. Sheesh, does the old man need hearing aids?!
Now... this is what hit my sore spot. Teaching. Education. As an educated person... someone who has been to college for 6 years to become a teacher (and who still isn't finished), someone who has taken SEVERAL state mandated and standardized tests, someone who has a teaching credential in three different states...
... TO LET A SOLDIER STRAIGHT OUT OF SERVICE BE ALLOWED TO TEACH WITH NO COLLEGE PREPARATION AND NO STATE MANDATED TESTS... is a crime to our children in the current education system.
"We need to encourage programs such as Teach for America and Troops to Teachers where people, after having served in the military, can go right to teaching and not have to take these examinations which -- or have the certification that some are required in some states." ~McCain 10/15/08
In fact, it should be illegal according to No Child Left Behind, which McCain supports and wants to "reform and re-fund," to make it better than before. No Child Left Behind is the ONLY reason why I had to take as many state mandated tests as I did. It's the reason so many people/teachers have had to go back to college to "re-learn" material to continue to teach and to prove their competence as a teacher/educator. Without NCLB, teacher testing would not be as severe as it is today and more stupid teachers would be permitted to teach our children (even though some have managed to slip thru the cracks...).
Now, either McCain has his facts screwed up... or his Troops to Teachers policy is a bunch of bullshit.
Obama NEEDS to win.
McCain seems like a sore loser already. McCain would attack Obama... Obama would set the record straight... McCain would continue to say the same attack over and over, regardless of what Obama said. McCain told "Joe the plumber" that he's going to have to pay a fee on his health care when 5 SECONDS EARLIER Obama said there was NO FEE. Sheesh, does the old man need hearing aids?!
Now... this is what hit my sore spot. Teaching. Education. As an educated person... someone who has been to college for 6 years to become a teacher (and who still isn't finished), someone who has taken SEVERAL state mandated and standardized tests, someone who has a teaching credential in three different states...
... TO LET A SOLDIER STRAIGHT OUT OF SERVICE BE ALLOWED TO TEACH WITH NO COLLEGE PREPARATION AND NO STATE MANDATED TESTS... is a crime to our children in the current education system.
"We need to encourage programs such as Teach for America and Troops to Teachers where people, after having served in the military, can go right to teaching and not have to take these examinations which -- or have the certification that some are required in some states." ~McCain 10/15/08
In fact, it should be illegal according to No Child Left Behind, which McCain supports and wants to "reform and re-fund," to make it better than before. No Child Left Behind is the ONLY reason why I had to take as many state mandated tests as I did. It's the reason so many people/teachers have had to go back to college to "re-learn" material to continue to teach and to prove their competence as a teacher/educator. Without NCLB, teacher testing would not be as severe as it is today and more stupid teachers would be permitted to teach our children (even though some have managed to slip thru the cracks...).
Now, either McCain has his facts screwed up... or his Troops to Teachers policy is a bunch of bullshit.
Tuesday, October 14, 2008
hmmm...?
So I heard this the other day on the radio and IMMEDIATELY got pissed off. I already hate the woman, and now this:
“I’m reading on my Starbucks mocha cup, okay? The quote of the day… It was Madeleine Albright, former Secretary of State and UN ambassador. ... Now she said it, I didn’t. She said, ‘There’s a place in Hell reserved for women who don’t support other women.’”
Yup, that's right. If you don't support her, you're going to a special place in hell. Palin said that at a rally recently... and here's what I found online:
And apparently Madeline Albright didn't much care for Palin misquoting her, either... and released this statement:
"Though I am flattered that Governor Palin has chosen to cite me as a source of wisdom, what I said had nothing to do with politics. This is yet another example of McCain and Palin distorting the truth, and all the more reason to remember that this campaign is not about gender, it is about which candidate has an agenda that will improve the lives of all Americans, including women. The truth is, if you care about the status of women in our society and in our troubled economy, the best choice by far is Obama-Biden."
I love the interwebs. LOL!
... and I still hate Palin.
hehe
“I’m reading on my Starbucks mocha cup, okay? The quote of the day… It was Madeleine Albright, former Secretary of State and UN ambassador. ... Now she said it, I didn’t. She said, ‘There’s a place in Hell reserved for women who don’t support other women.’”
Yup, that's right. If you don't support her, you're going to a special place in hell. Palin said that at a rally recently... and here's what I found online:
And apparently Madeline Albright didn't much care for Palin misquoting her, either... and released this statement:
"Though I am flattered that Governor Palin has chosen to cite me as a source of wisdom, what I said had nothing to do with politics. This is yet another example of McCain and Palin distorting the truth, and all the more reason to remember that this campaign is not about gender, it is about which candidate has an agenda that will improve the lives of all Americans, including women. The truth is, if you care about the status of women in our society and in our troubled economy, the best choice by far is Obama-Biden."
I love the interwebs. LOL!
... and I still hate Palin.
hehe
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