Office Thoughts

Tomorrow, Peggy (my boss) is sending in a lady that is going to WATCH ME all day. She's going to watch what I do, listen to what I say, see how I interact with the patients, and then critique me and give Peg the "inside scoop." Peggy has basically hired a "Practice Manager" to tell her what's wrong in the office and give her advice as to what she should do. This lady is also available to "guide" and educate me and my co-worker.

Yay. Tomorrow is NOT going to be fun.

Kirksey (my co-worker) and I have decided that we're going to "let go" on this lady. She is here to get our input as to what's going on in the office... so here it is:
1. Peg wants us to call people back 2-3 times to get the "correct" message across.
2. Peg wants us to call people back that came in/had supplements mailed to them to see how their health is.
3. Peg wants us to call people who discontinue automatic refills to see how their health is.
4. Peg wants us to call people who haven't been in for a while 2-3 times and let them know it's been a while and she'd like to see them.

Do you see a pattern? We are harassing our patients, almost. Sure, it's a doctor's office and we need to call our patients to check-in on them, but damn, it's getting excessive. Patients don't want to call during office hours anymore because they're afraid of being bombarded with questions like, "How's your health?" "Why are you canceling?" "Would you like to reschedule?" over and over. It's getting old.

Peggy also wants me to use a script, word for word, whenever I talk to patients. I'm sorry, but there's not a script for EVERYTHING. There is not a script for angry patients that don't want to talk to me on the phone. There is not a script a lot of things...

Oh, and what to do with patients who I've called twice and left messages for and never received a call back? I'll ask her that tomorrow. I'll also be asking her about "The Gunt," our other co-worker, AKA "The Biller." She is always making/receiving personal cell phone calls at the office, including leaving her ringer on at a very high level with a very annoying pitch. She also doesn't know how to take messages or how to water plants, apparently. She doesn't bill correctly and she sends insurance claims to PATIENTS, and not just the patients' claim, but other patients as well. She's horrible at her job. She needs to be canned. But Peg won't do it for whatever reason.

Here's my opinion (and she doesn't have to pay me extra for this):
1. Fire the Gunt.
2. Keep Kirksey at part-time status, for MA and pharmacy purposes.
3. Make me salary at $14/hr. and train me to do billing on Mondays and Thursdays.
4. Hire me a part-time "assistant" for Mondays and Thursdays (1/2 day, each day).
5. Revise scripts to make them less like a script, more like a conversation.
6. STOP NITPICKING EVERYTHING THAT GOES ON WITHIN THE OFFICE!

Simple. Done. Easy.
And no bothersome "shoulder-peering" necessary.